RETURNS POLICY

RETURNS POLICY

 

Internet Purchases

All products will be inspected by our staff before the goods are shipped.

All items will be inspected upon their return.

Product Guarantee

All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Returns

Before sending the parcel back to us, please contact us  for a Magic Box Returns Authorization Number.

Please have the following available if you are to telephone or email us.

  1. You will be asked for the reason for the return.
  2. Would you prefer a refund or exchange?
  3. Has the item has been used.
  4. You will need to confirm your name.
  5. Order number.
  6. Address and postcode.

You will need to include the Returns Number with your parcel when sending it back to us, as failure to do so will result in delay of any refund.

 

Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy; wigs, underwear, stockings, tights, contact lenses, eyelashes, cosmetics,hair products and all face painting products.

   In all instances where the packaging has been damaged, or goods have not been returned to us in a re-saleable condition, it will be at the sole discretion of Magic Box whether we issue a full or partial refund. Disputed Items will be retained by Magic Box until any dispute has been resolved.

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'.

Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided.

We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 3 calendar months from their receipt back to us.

We aim to process your refund within 7 days. Please note if you paid via card your refunded may not show on your bank statement straight away.

Refunds will be made to the card / pay pal account that was used for the original purchase..

Shop Purchases

 If you have bought something in one of our stores and then just change your mind about it, you do not have any legal right to return the goods. Magic Box however operates a Goodwill Policy that entitles you, our customers to return the goods to the store it was purchased from. The item can then be exchanged for alternative goods or for an in-store credit note.

To operate the Goodwill Policy we will require proof of purchase and that the goods are returned within 7 days.

Goods you wish to return must be returned in an unused condition along with their original packaging.

Any item removed from sealed packaging cannot be refunded.

The item(s) must be without use and in suitable condition for resale.

Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy; wigs, masks, underwear, stockings, tights, contact lenses, eyelashes, cosmetics,hair products and all face painting products and accessories .

In all instances where the packaging has been damaged, or goods have not been returned to us in a suitable condition, it will be at the sole discretion of Magic Box whether we issue a full or partial refund.

Broken and Faulty Goods.      

Magic Box offers a Full Refund Policy on any broken or faulty products; a full purchase price refund will be given on the return of any such goods. If you have purchased by Card, you will need the card you made your original purchase payment on.

If a products fault is not apparent at initial inspection you have 14 calendar days from the date of purchase to return the item to us along with the original receipt.

A full inspection of the goods will take place upon their return.

It will be at the sole discretion of Magic Box whether we issue a full or partial refund if the goods do not appear to be a manufacturing fault.

 

 To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer

 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@magicbox.uk.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@magicbox.uk.com and send your item to: 11, Percy Street Newcastle upon Tyne GB NE1 4PW.

Shipping
To return your product, you should mail your product to: 11, Percy Street Newcastle upon Tyne GB 1NE1 4PW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Our brands