How Much Is Delivery?
Many, if not all of our competitors have a confusing list of delivery options, we aim to simplify this for our customers by listing the two most popular (plus international) delivery services we have at our disposal and the best prices for those services.
- UK Mainland (48-72hrs) - £5.00
- UK Mainland £25.00 (Weekend Delivery) - £25.00
- UK Non Mainland £11.00 (48-72hrs) - £11.00
- International Post (10 Working Days) - £12.00
STANDARD Service £5.00 TRACKED.
This is a tracked service for orders placed before 3.30pm Monday to Thursday. Orders shipped on Fridays will be delivered the following Monday, excluding bank holidays. Providing the goods are in stock. (UK mainland only)
Delivery is usually made within 3 working days but is usually faster!
SATURDAY Service £25 Delivered on Saturday GUARANTEED and TRACKED.
You can order a Saturday delivery at any time during the week as long as your order is received by 2pm on Friday. Ensure that you select UK Saturday delivery at checkout.
*All services are based on working days. Weekends, Bank Holidays and other closed days are not counted. (UK mainland only)
If you have been let down by an online company it is usually down to delivery. We hope we have made the standard choices very clear.
However if you have any timed special delivery requirements we will be able to get prices for you.
To ensure you receive your parcel on the date requested please be aware that this is a signed for service, if you have any special delivery requirement please let us know so we can inform the courier.
Please find some examples:
Leave with a neighbour,
In the porch,
Behind the bin
Round the back of the house.
Disclaimer: In the exceptionally rare case that your next day delivery has been delayed though no fault of our own Magicbox may refund the delivery charges depending on the circumstances. This decision is at the discretion of the management. Due to the fact that even though these services state next day, Magicbox do not guarantee this fact, since the guarantee is held by the shipping company and the actual delivery of this item is out of our hands once it has left the warehouse.
How long does delivery take?
All item are sent via UK MAIL couriers and delivery usually takes place between 24-72 hours from placing the order. If you place your order upon a weekend, then your goods will be dispatched on the next available working day. (unless you select our Saturday service) If your NOT UK mainland your delivery may take upto 48 hours longer. Please contact us for more details.
Who will deliver my parcel?
UK Mail - Within 24-72 hours. www.ukmail.com
International orders are send via Royal Mail, Air mail service.
Can I track my item?
Magicbox do not generally send you the tracking number as 95% of our shipments arrive on time at the their destinations, however if you would like tracking details or if you would like any help with this please email us or call us.
How do I know if my item has been dispatched?
You will receive a dispatch confirmation via email, sent to the email address on your online account. Should there be any problem in dispatching your order we will notify you with the reason either via phone or e-mail.
Can I collect my item from your stores?
Yes, please contact us via phone on one of the following three numbers:
For Percy Street Store collections please call +44 (0)191 232 5335
For Northumberland Street Store collections please call +44 (0)191 260 5900
For Metro centre Store collections please call +44 (0)191 460 5900
Can someone else sign for my delivery?
All parcels require somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
Can I change the delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone may be delivered to either the billing or work address. If the order has already left our office via UK mail we may be able to amend the address on your behalf.
Do you deliver to my country?
We deliver to most countries worldwide; your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders.
What if I'm not home when it's delivered?
If UK Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest UK Mail depot. UK Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection. International delivery companies will also leave a contact card in the same fashion.